06-01-2016 15:59
06-01-2016 16:33
06-01-2016 18:12
Hi @Anonymous User
Thanks for getting in touch with us at NOW TV.
As this is account related, I'll be dropping you an e-mail shortly so we can look into this further.
Thanks,
Rob
NOW TV Team
06-01-2016 18:21 - edited 06-01-2016 18:22
Hello, @Anonymous User
@Anonymous User Even with the YouView box, the service should not prompt you to re-subscribe to the Sky Movies Month Pass. The option would either be removed from the software on the box or a clear message will appear stating that live content is not available.
This does appear to be a technical issue. Could you please click here to visit My Passes, which will confirm whether the pass is active on your account. If it is, please try watching NOW TV on another device, and confirm if it allows you to watch the content, if it does, we can narrow the problem down to one device, if it doesn't, and you have a valid pass applied, you'll need to get it resolved with the NOW TV team.
Please click here to visit the NOW TV Help Center to get in contact with the team, or wait for a response from an official member of the team, who can look into this for you. I hope it works out for you.
UPDATE: A NOW TV official has responded, please follow insturctions provided in the email they've sent you.
Thanks!
Osculogic