30-01-2018 22:45
Hi everyone,
I'm hoping someone can help me, I get an error code whenever I try to watch anything on the app.
First it looks like it's loading, then it says 'Video failed to play' with a retry button. After a small amount of time, it refreshes to the usual error screen with the code 800401fb, telling me to go to nowtv.com/help. There's no other posts I've found here or on the internet with that code.
I have windows 10, but I haven't done any updates recently. I've tried signing out and in again, and uninstalling and reinstalling the app, as the website suggests. It's been working fine until just now, I used it a couple days ago and there were no problems.
Thanks in advance for any suggestions or information provided.
03-02-2018 18:13
Have exactly the same issue on Windows 10. Can someone in customer support please comment on a solution
06-05-2018 14:17
This is caused when you are attempting to use an older version of the Windows Store (Modern UI) NOW TV app. It does not appear to auto-update and NOW have made changes so this app version is no longer valid.
You need to install the app from the NOW TV website rather than the Windows Store - after doing that the new app streams.
Take note of the software names:
NOW TV (trusted Windows Store App) - does NOT work anymore
NOW TV Player (downloaded from NOW TY website) - this works.