20-04-2016 21:41
This is very simple, I expect a communication from Now TV direct, it simply is not good enough, 24 hours after the issue and no email, offer of any compensation for loss of service and inconvenience.
If I do not get a direct communication within the next 24 hours the following will happen:
1. I will never buy a pass again in the future but will go to the pub, no matter how much I want to see a match I will cut off my nose to spite my face.
2. I will contact my card issuer and explore the possibility of a chargeback or refund for the full cost of the months pass I bought, and I would encourage others to do likwise.
3. I will ensure that each and every opportunity I have to comment on the service I have received from Now TV I will make clear my dissatisfaction.
Now TV and Sky who effectively own it need to speak to their customers very soon and make them happy again or I can see more and more going to BT Sport who already have you guys on the ropes with a 10 count started in the great Pay to View battle.
24 hours and I have started the stopwatch.
20-04-2016 21:56
Typical start a chat to register complaint, get into some juicy discussion and crashes. NOW TV you now have 23 hours and about 50 minutes, I am waiting.
21-04-2016 9:13
19-04-2016 21:05
Hi,
I have just returned home from work to watch the second half of Man City vs Newcastle, but when I load up Now TV on my Roku 3 box and go to sports it just returns to the main menu. I can browse entertainments and sports just fine, but moment I load sports it returns to the main Roku menu. I tried rebooting the box and it does the same after I reboot.
I also have a white now TV box so I tried and I get the same on this. Both boxes are registered devices (and I was able to watch the match yesterday without problems).
I have loaded it on my phone (also a registered device) and it works fine on there.
Why is it not working on my boxes?!!
I have a valid sky sports one month pass.
Thanks!
19-04-2016 21:06
@Anonymous User there is a bug in the data to draw the listings which then crashes the box and will continue until 10pm, if you are fast with the remote hitting down might let you highlight the City/Newcastle match which you can then watch, else I'd suggest using a different device if you want to watch tonight.
NOW TV are aware and if you want the latest updates subscribe to their status post.
19-04-2016 21:10
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19-04-2016 21:11
19-04-2016 21:11
@Anonymous User there is a bug in the data to draw the listings which then crashes the box and will continue until 10pm, if you are fast with the remote hitting down might let you highlight the City/Newcastle match which you can then watch, else I'd suggest using a different device if you want to watch tonight.
NOW TV are aware and if you want the latest updates subscribe to their status post.
19-04-2016 21:13
19-04-2016 21:19 - edited 19-04-2016 21:20
what happens when it doesnt work do we get an extra game or weeks pass? Not very good service.