Hi! I signed up for broadband on 20 November and have been trying to link my TV and Broadband account so that I can manage my account and print off receipts for payment. Every time I attempt to link my accounts from the email I was sent after two weeks, I get an, ‘Oops! Something went wrong!’ message. When I ring the help desk, all I get told is that there’s an incident showing, but no one can tell me what the problem is or how long it’s going to take to resolve it. Oh, and the incident team don’t take calls.
I was told that a new system was being launched whilst I was signing up. I should have taken the hint and gone with a different provider.
