The router says no internet no matter what.
I've tried with and without filter - I have a BT openreach pre-filtered box coming into the house.
Service status check seems to indicate it can see my router - that's not possible it isn't plugged in - AND it reckons there are devices connected to it, with the lable ot Sky TV, again not possible.
I believe either the service status tool is a lie, or they have connected the wrong house.
When I ring I get frankly abysmal service from an Indian call centre who couldn't care less. I sent the photo's and have yet to get anything except an email telling me you sent an email....which I do not have in junk or elsewhere.
Seriously bad introduction to what should have been an easy process.
Oh yeh - and you've of course already charged me.
