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Broadband still not connected, 5 days after apparent "go live"

The router says no internet no matter what.

I've tried with and without filter - I have a BT openreach pre-filtered box coming into the house.

Service status check seems to indicate it can see my router - that's not possible it isn't plugged in - AND it reckons there are devices connected to it, with the lable ot Sky TV,  again not possible.

I believe either the service status tool is a lie, or they have connected the wrong house.

When I ring I get frankly abysmal service from an Indian call centre who couldn't care less. I sent the photo's and have yet to get anything except an email telling me you sent an email....which I do not have in junk or elsewhere.

Seriously bad introduction to what should have been an easy process.

Oh yeh - and you've of course already charged me.

Legend 5
Legend 5


You certainly will not be speaking to staff on here for broadband issues, so saying 'you charged me' is pointless.

Give the broadband team a call. Nothing will get sorted out on here. 

Make sure to be signed in and use the 'How to get in touch' drop down.

FYI that I do not work for NOW, just a NOW customer trying to help