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red1
Advocate

Pin number on samsung tv

I am new to NOW tv and have set up my samsung tv through the TV app. When I try to watch live tv, some channels ask for an age pin number. I went on line and set one up. I tried to use this number on my samsung but I get a message telling me it's not the correct number. However if I watch live through my PC and put the same pin number in when I'm asked for it, the pin is recognised and I can watch live tv.

Why is the same pin not recognised on the samsung but is recognised on the PC?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@red1 

Try unplugging the TV for a couple minutes, do an app data and cache clearing

FYI that I do not work for NOW, just a NOW customer trying to help