03-04-2024 11:17
Can someone please advise me on why I have to put my pin number in before I can watch another episode of a series on my tv ?
Is there anyway to stop this ?
I live alone.
Many thanks
Barbara.
Solved! Go to Solution.
03-04-2024 14:03 - edited 03-04-2024 14:05
Hi @BarbaraUK
I leave my Parental Pin switched off rather than 18 under Pins & Settings on my online NOW account.
If you are still getting the pin request message on the NOW box whilst watching on Demand Entertainment content then there might be a glitch on your NOW box.
Hopefully it won't happen again once you done the changes.
Anyway enjoy Game of Thrones which is a fantastic watch.
Haven't got around to watching House of the Dragon but will watch Season 1 before the new Season 2 starts in June.
03-04-2024 11:26 - edited 03-04-2024 11:30
On your Parental Pin setting on your online NOW account have you set it to off or 18 and not one of the lesser age settings by mistake ?
More information in this NOW help article in the link below.
https://help.nowtv.com/article/what-is-a-viewing-pin
Should you be watching live TV rather than on Demand then unfortunately once a live TV show or Movie starts that is not U rating it will ask for your Parental Pin (no way around it and it's an OFCOM mandatory requirement).
03-04-2024 13:50
03-04-2024 11:56
Hi @BarbaraUK
Forgot to say when watching live TV on NOW the parental pin will only be requested during the watershed period.
Also what devices are you using and does it happen on all of them or only a certain playback device constantly asks for a parental pin when watching every episode?
03-04-2024 13:43
@schnapps Thank you so much for your reply, sorry if I sound a dumbo😋 I will have a search and see where the setting are...
I have a Now tv box, entertainment only...I am watching Game of Thrones at the moment, just seen the first episode, thats when I needed to put the pin number in again...😯 I neeed to change the pin number too, a shorter one...😉
I have not had Now long, so trying to get used to it.
So thankful for your help x
03-04-2024 13:55
Hi @BarbaraUK
With regards to a pin number you have to use four digits unfortunately.
I use 1111 which is the least amount of button presses on the remote.
03-04-2024 13:54
03-04-2024 14:03 - edited 03-04-2024 14:05
Hi @BarbaraUK
I leave my Parental Pin switched off rather than 18 under Pins & Settings on my online NOW account.
If you are still getting the pin request message on the NOW box whilst watching on Demand Entertainment content then there might be a glitch on your NOW box.
Hopefully it won't happen again once you done the changes.
Anyway enjoy Game of Thrones which is a fantastic watch.
Haven't got around to watching House of the Dragon but will watch Season 1 before the new Season 2 starts in June.
04-04-2024 14:47
Thank you so much for your advice on pin settings, and apolgies for my late reply...these messages went in my spam folder, and have just found them🙂 but I will go to setting now, and see how I can turn off Parental Pin, and also alter no to 1111...far easier...thank you so much.x
Unfortunately, I was unable to watch tv last night as I had unexpected visitors..hoping I can carry on watching Game of Thrones tonight...and after that..maybe in a few weeks time, or maybe lomger........I can go to House of the Dragon...again, thank you for that too...
Just going to pop off now to see if I can figure out Parental settings etc., 😋
Big hugs x