04-11-2022 14:53
I’ve been debited £5 on my credit card for dramas and it has not been done by me and there is no one else living at my house
04-11-2022 15:00
You've been charged for what?
NOW offers TV memberships called; Entertainment £9.99, Cinema £9.99, Sports Day £11.99 and month £33.99, Hayu £4.99 and boost £5.
Can you confirm exactly what was charged?
You should really put a payment PIN on your account, that way nothing can be charged without your say so.
https://help.nowtv.com/article/change-pin-settings
Also you should speak with live chat to request ALL devices to be logged out, change your password and then you can request a refund. Just make sure to click "chat online" within the green box, don't hit "get help quicker" that is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint