iPhone app crashing when clicking on watch list

[Anonymous User]

Everytime I click on my watch list the app just closes down and crashes, I’ve tried it on my iPhone and iPad, both devices are up to date and the apps are up to date. I’ve tried deleting the app and re downloading it but that hasn’t worked either. 

[gavs82008]

@Anonymous User 

Have you tried using your mobile data or just on Wi-fi? 

Bot my iPhone and iPad I use regularly for NOW just by checking the watchlist out and what’s available to watch without issues.

[Anonymous User]

I have tried it on both WiFi and just mobile data and I used to use it everyday but now it just keeps crashing on me. 

[gavs82008]

@Anonymous User 

Sounds odd, no idea what to suggest. 

You could do a factory reset to your iPhone. Although it is rather extreme!

Head onto Live chat and report the fault with staff at NOW. Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

Or you can send an email to customer support, address in the below picture. 

 

[Anonymous User]

Same problem here, contacted online chat - same ineffective advice, escalated to tech team who emailed to say delete and reinstall app!!  Still awaiting further response. 

[Anonymous User]

The same happens for me. I have already deleted and uploaded the app and still the same issue.