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Anonymous User
Not applicable

‎24-08-2021 9:56

Transaction

My young daughter brough entertainment and hayu. The money is still pending i have cancelled the membership but how do i stop the transaction pending as i can not find live chat and over the phone will not help me???

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎24-08-2021 10:43

@Anonymous User 

There is NO phone number for TV memberships, the main downfall for NOW, however to get live chat use the link below. Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎24-08-2021 23:13

In response to gavs82008's comment

@Anonymous User 

 

And set a Payment PIN tout suite, to prevent a recurrence!

 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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