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Anonymous User
Not applicable

‎24-03-2021 10:49

Talktalk smart box

New talktalk smart box set up as instructed, device registered on account but when try to view programme on my entertainment package, get error message something went wrong and error code PL-0 went through all the usual processes but to no avail. Tried to access via More TV button then shows screen to sign up for NOW TV packages, which I have already. Seems box and account not registering!

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎24-03-2021 13:04 - edited ‎24-03-2021 13:08

Hi @Anonymous User 

 

I am assuming you are accessing the NOW App on the TalkTalk box and signed in under the My Account section of the NOW App.

 

This problem could be a number of things and might be hard to pin down without contacting NOW live chat or TalkTalk support.

 

For example it might be a corrupted NOW App on your TalkTalk box, it might be something on your Router causing it such has a VPN, adblocking software, IP address generated outside the UK.

 

I am guessing you tried the basic stuff like unplug the mains power to your TalkTalk box and Router for a minute ?

 

Here's a link to NOW live chat if you want to get in touch with them.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

Maybe also contact TalkTalk support and post on the TalkTalk Community Forum if nobody on here comes up with a solution.

 

https://community.talktalk.co.uk/t5/Articles/NOW/ta-p/2457383#email