cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Subscription

Subscription my nine-year-old son has signed up to now TV without me knowing it’s just taken £34 out my account is there any way I can get the money back

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Firstly go into your online account on here and under My Account > Manage Account > My Passes and fully cancel the one month sports pass.

 

Then go to My Details & Settings and add a Payment Pin to your account to prevent this happening again in the future.

 

Then sometime tomorrow jump over to live chat, explain to them what's happened and ask for a full refund.

 

Use this link below, where you can find the green chat button to click on.

 

https://help.nowtv.com/article/how-to-submit-a-complaint