Many thanks to all 3 of you: 4268, commanda6 and Wlat, for your kind responses.
Wlat: unfortunately, your post arrived just too late for me as I’d just confirmed my order to BT for an upgrade to Unlimited BT Infinity 2”. But as you say, it seemed to be built-in to the deal so, ays, “why not”! At least, it seems my post has helped UK Bob. 🙂
The bad news was that I have to wait a full 16 days or more before the upgraded service can be installed and activated. I hate(d) to think what astronomic costs over that period would apply at £1.80 per gigabyte, if each episode of just Westworld would cost up to £5! Better not watch anything else this month? However.....
The good news is that there are actual human beings behind the vast BT behemoth once you’ve patiently navigated all the options and “joined the queue” as they were “very busy” this morning. Along with the less important request to amend my inflexible on-line order, by removing the Answer Calling feature – unnecessary having just bought a new pair of BT phones which have an answering-machine built in, thereby saving me over £40 @ £2.25pm – significant success with obtaining a solution as described in the preceding paragraph.
BT was unable to either waive or at least reduce the £1.80 per Gb charge nor extend the 12Gb limit. But as good as: ‘Scott’, via his supervisor, agreed to cancel the upgrade order confirmed last evening and after a 24-hour delay, would apply “Unlimited Usage” to my account until the official activation date – though now extended further by up to 6 days – ie: end of November – when I could “re-contract” with a new order!
Moral: when faced with automated implacability by these huge organisations these days, try a phone-call and the human touch. So often, there is an option available which, as in the above instance, can save a fortune, if you can just speak with someone.
Hope this helps future readers.
