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Anonymous User
Not applicable


I have cancelled all of my passes but Now TV are still taking money out of my bank account, why is this? And how do I stop this and get my money back for a pass that I haven't even purchased.
Legend 5
Legend 5

Hi @Anonymous User,


Provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get some or all of your subscription payments returned to by contacting a NOW TV representative via the forums 'Live Chat' facility.


That being said, given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your problem to them.... They're usually pretty quick at resolving such things 😉


The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.