Overdue payment yet bill states paid

[Anonymous User]

I recieved an email stating my bill is not paid and that I have 7days to pay this or my services will be cut off. It states on my account it was paid December 3rd. No bill due to January 3rd. What is going on?

[schnapps · Accepted solution]

Hi @Anonymous User 

Strangely enough a number of people have reported this email sent to them recently.

Sounds to me to be an email administration error on nowtv's part if your payments and bank card is up to date.

Anyway to get reassurances from nowtv, you will need to pop over to live chat.

To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to see the live chat button on your screen.

https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/i-have-a-query-about-my-bill-or-payment-date 

[debbiecrossland]

@schnapps can you tell me wen my next bill is due

[gavs82008]

@debbiecrossland 

That user does NOT work for NOW, neither does @RoyB or myself. See your up coming payments in your account.
https://www.nowtv.com/gb/account/payments

[RoyB]

@Anonymous User @schnapps 

It may be a scam, designed to reveal your bank account details, or maybe just your NowTV account details, to a black hat bad actor.

Is there a link in the email to click, or anything else that might be the payload of a phishing attack?