19-01-2021 20:03
The NOWTV app on my TalkTalk Youview box keeps crashing. It happens when I select a show or film to watch. The screen loads for a few seconds, goes black for a minute or so, and then reverts to the Youview app selection page.
This happens only with the NOWTV app. Netflix, BBC iPlayer, and Prime are all working fine.
So far I have:
- Turned the box off and removed all cables
- Checked my internet connection, which was fine
It was working fine yesterday and this morning and now I can’t get it to stop doing this. I’m going to need to cancel my passes because NOWTV has been so temperamental on my devices.
Can anyone help please? Thank you.
19-01-2021 21:40
Hi @Anonymous User
I have been getting something similar myself on my BT Youview box in the last day or so, where sometimes the NowTV on Demand programme will not open and constantly hangs there with the loading four coloured spinning circles.
The only way i can get it working is power down the Youview box and sometimes the box and Router needs a reboot by unplugging the power for about 30 seconds.
Then when i open the NowTV App again the TV programme then plays fine.
If i leave the Youview box unused with the NowTV App left open for a while the same thing happens with the spinning coloured circles loading screen when attempting to watch stuff on Demand (so annoying and frustrating).
The live NowTV channels seem to open up first time every time.
Haven't had chance to go one either the BT TV Community Forum or TalkTalk forum to see if the issue is happening to more Youview box customers.
20-01-2021 13:30