I'm wondering if anyone can help me. I signed up to Now Broadband just today and paid the installation fee of £60 upfront. Installation is booked for 15th June. However, I have just realised that my contract with my current Broadband provider (Talk Talk) isn't due to end until July 2022). I didn't realise as I have been under a lot of stress taking care of a sick family member the last few months. The initial deal with Talk Talk had ended, not the actual contract. I can't believe I've made such a stupid mistake 😔 As it was literally just today I paid the installation fee, does anyone know if it's possible to have it refunded?
Thanks very much,
Your best option is to call the broadband team in the morning.
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