Device help

[Anonymous User]

Need some advice/ help regarding devices that have been connected to use now tv account. 

I deleted the devices that was currently listed on my account so that a different device was able to connect to my account, without realising that you wouldn't be able to watch anything on any other device except the device that I had recently added. 

Is there any way that I can swap the device to one that is used more often, or is it now fixed to the most recent device until the month is up? 

Appreciate any advice, this is probably a really obvious simple problem so apologies if it is! 

Thanks 

Georgia  

[schnapps]

Hi @Anonymous User

Do you mean that you have 4 devices on your account already and have done a device change this calendar month and looking for a further device swap before the 1st of July ?

If so, have a word with live chat and ask them to remove one selected unwanted device on your account to allow you to add a new device.

Here's a link to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

[Anonymous User]

Thank you so much!