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Karllie
Newbie

Unknown payments

Hi...

 

im struggling to come to terms with a payment that’s been taken out my bank every month since 28th May 2019. 

I pay £18.00 for my Internet and that is the only thing I pay for from now tv... 

so why is there another £11.99 been taken out my back a couple of days before or after my Internet bill when I haven’t ordered anything else? 

please help!

4 Replies
schnapps Legend 5
Legend 5

Re: Unknown payments

Hi @Karllie 

 

The £11.99 charge would suggest a NowTV Cinema Pass.

 

When you go to My Account > Passes & Vouchers or Bills & Payments is there any sign of a Cinema pass on your account ?

 

When you created a NowTV account did you ever take advantage of a free 7 day Cinema trial and didn't cancel it or was there a free bundled Cinema Pass offer included with the £18 Broadband Package deal for 6 or 12 months that you didn't cancel before the offer finished ?

 

Or is there anybody else in the house that could have accidentally purchased a pass on their NowTV devices without your knowledge (kids are a prime example) where adding a Payment Pin is advised by going to My Account > Settings & Pins.

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schnapps Legend 5
Legend 5

Re: Unknown payments

Hi @Karllie 

 

Forgot to say, that all account related matters and possible refunds are dealt with by NowTV live chat.

 

To reach live chat, open the link page below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes 

Lesley67
Newbie

Re: Unknown payments

This service is a waste of time, getting billed constantly when there is no passes I've purchased 

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Lesley67
Newbie

Re: Unknown payments

I am the same, unknown charges and have not purchased anything else, I can't even find a phone number for them, it's a joke 

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