@Anonymous User
Have you taken a trial of the cinema and entertainment passes with boost?
If not check this link to see if there are multiple accounts with your payment details
https://help.nowtv.com/article/find-an-account
Then fill this form out
https://account.nowtv.com/payments/query/incorrect-charge
That being said, the below link will point you in the direction for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box
Or drop an email to the address in the picture below
