17-08-2020 22:33
Hi guys, hope someone can advise. So I have had my NowTV account for several years and from nowhere the other day I started getting asked for my parental pin for nearly every channel for live tv and various box sets. I didn’t even know I had a pin so went into my account and made one, thought that entering once would fix however every single time I switch channels I am asked for my parental pin, this is driving me completely up the wall, especially as I always flick between channels at the Ads! How do I make this stop- help?!
17-08-2020 22:39
Hi @Anonymous User
It's mandatory enforced by OFCOM and there is no way of disabling it.
If it's happening on all Entertainment channels even after the watershed then i am guessing you are using one of the devices mentioned on this link article below.
18-08-2020 14:35
Hiya, thanks for getting back to me. Yip, I am part of the little white box brigade, so this might be the problem. May also explain why the tv search function disappeared months ago and never returned, why I have just had a message that the bbc app will no longer be supported and why new apps like Hayu, don’t appear. Also permanently frustrated at the way “ box sets” are promoted, you go on there and there massive episode gaps on existing box sets! Anyway rant over, think I may need a rethink on continuing with NowTV.👍