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Claire_39
Advocate

Re: Now smart stick issues

hi the white light starts to flash after the screen goes blank 

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schnapps
Legend 5
Legend 5

Re: Now smart stick issues

Hi @Claire_39 

 

A flashing white light could be a number of things, such has can't connect to your Router / internet (even if the NOW App works on your phone) or it's a HDMI issue (but you mentioned you have tried the Stick on another television so i doubt that the problem).

 

Or the Stick is attempting a software update and is having difficulties.

 

Did you get anywhere when using your smartphone has a wifi hotspot (assuming you have mobile internet data on your smartphone) with the Stick to temporary bypass your Router to take this out of the equation.

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Claire_39
Advocate

Re: Now smart stick issues

Hi no luck with the hotspot yet, do you know how to access it with an iPhone? 

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schnapps
Legend 5
Legend 5

Re: Now smart stick issues

Hi @Claire_39 

 

No idea, i don't own an iPhone (maybe Google it ?).

 

if you want to watch NOW on your TV screen i believe you can use the iPhone cast button on the NOW App on the iPhone (only thing i am not sure if it's still broken or fixed now reading this link below).

 

https://help.nowtv.com/article/using-your-iphone-to-cast-to-your-tv 

 

If you can't get the wifi hotspot to work, then you could try a different wifi channel on your Router or if your Router is dual band, try both 2.4 & 5ghz.

 

Also to see if there is some conflict between the Router and Stick, maybe try a full factory reset on your Router.

 

Apart from that perhaps test the Stick on a family members or friends internet.

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Claire_39
Advocate

Re: Now smart stick issues

Casting to the tv is a no go unfortunately but thanks for all the help 

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Mark_Weinreb
Legend 5
Legend 5

Re: Now smart stick issues

@Claire_39 

 

To activate the iPhone’s mobile hotspot do the following (you may already have done this, but just in case):

1. In settings/mobile data ensure “Personal Hotspot” is turned on.

2. In settings/personal hotspot, turn on “Allow Others to Join”

3. Make a note of the wi-fi password 

4. Using your Now stick or other device, look for your iPhone name as a wi-fi network and use the password from step 3.

 

Hope this helps.

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RoyB
Legend 5
Legend 5

Re: Now smart stick issues

@Claire_39 

 

If you are powering the Stick from a USB port on the TV, try powering it from its mains charger instead, and see if that helps.


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