They are useless, totally incompetent!!!
its been a week today that they messed up my account, since then have duplicate charged me for passes that I’ve not received.
live chat is hopeless, they ask imthe same questions without listening or understanding the problem. They can’t track or trace all the money I’ve paid them over the past 2years. They litmteralky do not care at all, as long as they keep taking your money from you, that’s all they care about. Pathetic! You have to request your bank to cancel payments as theses cowboys will just keep taking your money without a care. Still no response from them.
You follow NowTV’s clearly laid down procedures on Privacy and Data Protection that you can find from any page on the NowTV site, here.
The relevant section is:-
Keeping your data up to date and your rights
You can contact us via Manage Account for Sky, My Account for NOW TV, or on 03442 414 141 (in the UK) or 0818 719 819 (in ROI) to update, amend, correct your information. You also have the following rights:
Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services. However, we will keep you informed as to the actions that we can take when you make your request.
You then ring the quoted telephone number, where someone (make sure you get their name) will have no idea what you are talking about, and will try to fob you off onto some other number (ditto) where you will again not get a result.
Or possibly NowTV have improved things since the last person tried this and failed.
But if not, you then contact the Information Commissioner’s Office as here, who will investigate cases of non-compliance with GDPR, and have the power to enforce compliance, imposing very large fines where merited.