Broken landline

[Anonymous User]

My telephone (landline) began developing a fault, such as failure to complete call, or sometimes not making contact. We, my son in law Jason, and I did some trouble shooting and finally an error message appeared on my phone 'Line fault. Fix and continue' 

We couldn't isolate any fault inside the property so am assuming it lies outside. If this is the case who can I turn to to for help and information? BT is my line provider, through NOW, can you help me make contact with BT for assistance.

Many thanks in advance,

Francis

[schnapps · Accepted solution]

Hi @Anonymous User 

Give the NowTV Broadband Team a call by using the telephone number on this link page below.

Your ISP will do the necessary communication with BT Openreach if there is a fault on the telephone line.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1