19-05-2017 12:40
hi there, i am trying to set up my now tv box but keep getting the message.. problem connecting to network (activation plugin not downloaded 0) any ideas how to fix this? thanks
29-05-2017 17:14
29-05-2017 17:25
We've been trying that for the last hour...with no joy. Waiting on an email that may be able to magically fix it. Fingers crossed.
29-05-2017 17:29
A few more resets and it's just got passed the error message. Phew.
23-08-2020 18:08
What do you do once in the factory settings screen please?
22-11-2021 8:57
I am trying to connect nowtv smart stick. The first one didn't connect. Live chat advised getting a replacement. Which I did. Same issue. Won't connect. I've done all the hard and soft resets of my router and my device repeatedly. I've followed the advice on here on patience and perseverance and tried everything at least ten times. I've been at it now for hours. And still nothing. What can I do?
29-05-2017 18:29
01-06-2017 18:34
I was having the exact same problem. tried everything suggested and nothing help. after going through the same process on the onine chat advice they said I would be getting an email. 20 minutes later (and no email as yet) I tried again and it connected. don't know if they did something their end or if it just needs persistence with constantly going back and forward through the set up screens but all up and running now.
11-11-2017 17:19
Hi
This problem occurred on my white box (not smart) and after several chats, soft and hard resets etc, I was told the box was faulty and we needed a new one.
So bought a new one today (Black - NOT Smart though the ordinary one) and when through set up etc and same message (so suspect the old box wasn't faulty at all)...chat again to the help team...more resets etc and no joy same Linking Error.
Now waiting for them to get back to me via email...
08-01-2019 16:13
I can't believe after all the same complaints that they are not doing more to fix the problem, I did find a phone number but it would have cost £6. All my passes were used up as I had to wait for my son to install it, Now my new Stick is the same 🤔
12-06-2020 16:45
I have the same problem but with the now TV smart stick! What do I do?