Hi @Anonymous User and welcome to the board. 
This problem seems to be raising it's ugly head more and more but (As far as I can remember) this is the first time that it's cropped up on a Smart Box. There are a few threads about this in the "Black Box" section, after @Lindzi reported something very similar and whilst it's been driving her round the bend, she has even tried the NowTV app on her Samsung telly and it's just the same on that.
Now TV actually know about this and are supposed to be working on it but we have had no updates or news, as yet.....Sorry that I can't be of more help as there doesn't seem to be a proper "Fix" for the problem. 
In saying that, a few folk on here have thought that it's (Maybe) something to do with some settings in their "Virgin Hub".....I don't know whether you use Virgin as your ISP so again, that might not be much help.
Sorry that I can't give you a definite answer but at least you know that you're not alone. It's very strange as it doesn't seem to affect everybody but for those it does...It must be really annoying and a fix should be given top priority by the Boffins in their "New Years Resolutions".....Well. we can only hope. 
All the best.
Hi @Anonymous User and thanks for the reply.
Do you know, this is getting like a bit too much of a coincidence....So many folk with this problem seem to have the "Virgin Hub", I don't have it and is that because I have the Sky Hub?
Info like this can only help the Boffins at Now TV get to the bottom of it and bring us a fix....Let's hope so anyway!
Thanks again and all the best!
Hi @Lindzi and I hope that you had a lovely Christmas.
You are right, we could do with some feedback from Now TV on this as, every day, it seems that more and more New Posters are coming on here to complain/ask about this, or something so similar that it must be connected....Just explained a tad differently. To be fair, this is about the only place that they can ask and I know that we and others are happy to try and help....Even if it is only "Tea and Sympathy" as @Andy said in another thread. (You are right as well, Andy, but it's all we've got apart from some Shortbread Fingers!.....Did you have a good Christmas, mate? )
To be honest, I think that the good folk who are finding this site to ask about the problem are the tip of the iceberg and there must be loads of NowTV customers, getting really frustrated with this and are putting up with it in silence.
As I've said before, up to now, I haven't been affected by this but it's probably only a matter of time......We're doomed, Captain Mainwaring, doomed!
All the best for the new year Lindzi.....You too Andy! 
Brilliant work @Anonymous User and thank you.
Unfortunately there doesn't seem to be anybody from the NowTV team online as I type this so I can't give anybody a "Shout" but if anybody knows an "@" somebody...(My "Go-to Guy" was @Jason-C but I think he has moved up the ladder at NowTV Towers...Great Chap and always tried to help)...Can they pass this on, please.
As I say, Badabing (Great name, by the way) that is, seriously, some great work...Above and beyond the call of duty, well done, Sir!
On behalf of @Lindzi , myself and others..Thank you!
