Now TV Smart Box - Freeview channels missing

[Anonymous User]

I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel. 

Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG. 

I can't see my local station or the non-HD versions listed anywhere in the channels found.

This box is replacing a BT YouView box which picked up the above missing channels.

Any ideas please?

[Anonymous User]

My smart box just updated to software Version: 7.5.3 Build 4056 which lost the freeview menu options. By following the hidden menu instructions above to force a software update, the box just installed software Version: 7.5.3 Build 4057 and freeview is back. Thanks for the help.

[Anonymous User]

Hi,

Woke up this morning and the option to watch live TV is missing from the home screen.  Usually there is a screen with menu on the left side and right has app buttons, amongst them top left is 'last live tv' or something.

The menu options only has 'My apps, App Store, Settings'.  All references to live TV are missing.

I tried to update TV channels which worked but did not fix.

Rebooted twice.

Noted that there was an update last night at around 8pm.

Sky and Now TV both working fine.

Other TV's in house recieving free TV no problem.

Any ideas?

[SeeMoreDigital]

Hi @Anonymous User,

Your new topic/post has been merged into this existing topic about the same subject, which might contain the answers you're looking for...

Cheers

[Anonymous User]

As if by magic!

My TV Guide, Catch Up options have disappeared from the home screen!

I have tried reset and also a factor reset but they are still not there.

There does not seem to be any support from NOW TV regarding this, is this a common fault with this service or a software and or box fault?

Please can someone assist?

[Anonymous User]

See instructions earlier in this thread for remote control secret options to force a software update from Version: 7.5.3 Build 4056 to Version: 7.5.3 Build 4057.

This fixed my freeview problems.

[Anonymous User]

So the last 2 nights when turning on tv the box isn't showing TV guide or catch up. The only options are the apps and settings can anyone help? Options have totally disappeared. Thanks in advance

[SeeMoreDigital]

Hi @Anonymous User,

Your new topic/post has been merged into this existing topic about the same subject, which might contain the answers you're looking for...

Cheers

[Anonymous User]

Hi @Anonymous User

Running a software update seems to be fixing this for most people if you want to try that out

Start by pressing your NOW TV remote control buttons in this order:

Home x5
Fast Forward x3
Rewind x2

Then click on update software and wait for this  to complete.

Cheers

[Anonymous User]

Hi There

I recently got a NOWtv Smart Box, when looking through the freeview channel listing there are channels missing.

DAVE, E4+1 would be the ones we have noticed

Just to be clear on the setup.... all i have done is move the aerial cable from the back of the TV which does have these channels to the back of the NOWTV box and done a scan.

Any advice on the issue appreciated..

[Anonymous User]

https://community.nowtv.com/t5/NOW-TV-Smart-Box/TV-Guide-Disappeared/m-p/404722#U404722

This tells you how to fix it via the secret menu, fine now!

[Anonymous User]

They are clearly in no rush to sort the issue, complete joke really, if it goes on any longer then they should start refunding us the difference from the standard box or give us a months free service of every package as goodwill

[4268]

@Anonymous User are you using an external or internal aerial? Sometimes a rescan can help, scan with other electronic equipment off to avoid interference. Also I find the weather makes a difference.

[Anonymous User]

The aerial is external cables into the loft then on a booster to 6 tv outlets.
There are 4 TVs in the house which all have over 100 channels of free view content including hd channels and radio.
The tv in the bedroom which again has all the channels is where I have put the box, I simply unplugged the aerial from the tv and placed it in the nowtv box, I have tuned and retuned the nowtv box numerous times but only get 45 channels including hd and radio.
So the question is same cable to tv 100 + channels are tuned to the tv (basically all free view channels) yet same cable to nowtv box and only a fraction of the channels(45)
Possibly a defective box or the tuner in the box is no where near as good as the tuner in a tv

[SeeMoreDigital]

Hi @Anonymous User,

How close is your WiFi router to your 'smart' box? It's signals might be swamping the 'smart' boxes tuner. Another thing to look at is the coaxial lead that's feeding your smart box. Is it double shielded?

Cheers

[Anonymous User]

The router is downstairs, I will power it off and try a retune, the coax I believe is double shielded.
Whilst I appreciate everyone's suggestions it still seems to point to the tuner in the box being the issue, perhaps it's not as good as a tv tuner or maybe a little more sensitive to interference.

[SeeMoreDigital]

---

@Anonymous User wrote:
...it still seems to point to the tuner in the box being the issue, perhaps it's not as good as a tv tuner or maybe a little more sensitive to interference.

---

Indeed, when you have a (DVB-T/T2) tuner located within the same box as a WiFi receiver/sender the shielding has to be spot on.

Good cable management is also important. Indeed, a birds-nest of cables curled-up behind your A/V devices can all generate interference   

Cheers

[Anonymous User]

I moved it to the conservatory which is fed from the same booster and quite a distance from the router, I re-tuned and now get 179 channels so yup something with the cable in the bedroom me thinks, could possibly be the mac and a small network swhich in the room next to it?

cheers everyone for taking the time to respond.... I'll try something different upstairs. 

[Anonymous User]

I have the same issue. BBC 1 & 2 are missing. I has to be the NowTv box. Is there some form of rights issue?

[4268]

@Anonymous User are you using an internal or external aerial.

[Anonymous User]

I had this problem, this morning all live tv options had gone. Under settings, power, I did a system restart, that seems to have solved the problem.

[Anonymous User]

Hi I've lost all my free view channels on my now TV smart box