I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel.
Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG.
I can't see my local station or the non-HD versions listed anywhere in the channels found.
This box is replacing a BT YouView box which picked up the above missing channels.
Any ideas please?
Hi @Anonymous User
Thanks for getting in touch with us here. If no channels are being found then either you cannot get freeview channels where you live or the aerial you have is not Compatible and you may need an outdoor aerial or a stonger indoor aerial. Information on the free to air channels available to you can be found here digital.co.uk/ Now TV do not own or maintain the free to air channels therefore if they're not available this may be to reasons out of our control.
After performing a channel scan on my NowTV box there seem to be several channels missing. First of all, there are no BBC channels whatsoever. I used to have this problem with the standard aerial but solved it by performing a "first time install" scan, however the box doesn't have that option. Secondly there are no HD channels that I can see, such as BBC, ITV, Channel 4 HD etc and additional channels that can only be picked up with an HD reciever such as Vintage TV.
I'm using an indoor aerial so would that effect things? Can it be fixed? If not I'll probably be returning the box.
Hi @Anonymous User,
As with any TV signal reception, the positioning of your aerial (especially an indoor aerial) is important. It also needs to be located as far away as possible from any WiFi transmitters to avoid interference...
Hi, having had full complement of HD channels (free view) on my smart box, since last October, on Friday, CBeebies HD, BBC News HD, BBC 4 HD and 4+1HD (amongst others) all disappeared. Previous answers to this problem don't fit, as aerial is external, plus when I switch source back to the TVs own tuner, they are all there. I have now done at least 6 standard scans over last few days as well as 2 factory resets. And the channels won't return. Any assistance gratefully received.
Hi @Anonymous User do you have an aerial booster? It might be worth trying.
Hi 4268, as the tv itself has no problem getting the channels, using the same aerial, I don't believe its the aerial having the problem. But thanks.
Hi @Anonymous User,
Is your 'smart' box connected to the internet via WiFi? If so, the Wi-Fi signal could be swamping the incoming DVB-T/T2 (Freeview) signal...
Is your coaxial cable the double insulated type? If not, it could be picking up the WiFi signals
Hi seemoredigital, smart box is on wired connection, don't know about cable but why would cable not be affected by a wifi signal when plugged into to tv direct, only 30cm away from where it would be when plugged into the smart box, but thanks for trying.
@Anonymous User it is because of interference between the two signals. Can you try turning off your router temporarily whilst you run a channel scan to see if that makes any difference to how many you get? I am not suggesting you leave it off simply trying to see if a better insulated coaxial would make a difference.
Hi 4268, just tried what you suggested twice, and no change, channels still missing.
For the last 2 days when I've turned on my TV and Smart Box, after not being used for a few hours, the menu on the screen is mising the whole of the Freeview section.
The menu on screen is the same as a regular NowTV Box. No Live Channel box or TV Guide listed. I've had to reboot the box to get the usual menu back and Freview Channels.
Any ideas what could be causing this ?
Perhaps the following 'Help Centre' article may be of use to you: How to reset your NOW TV Box
For the last 2 days when I've turned on my TV and Smart Box, the Freeview, TV Guide and Last Live Channel preview screen are missing.
The menu screen looks like a regular NowTV Box menu.
I've had to reboot via the menu to get the Freeview part of the menu and channels back.
Also today I've had Freeview channels freeze twice, and whilst listening to the Tune In app the audio went off, with the box becoming unreponsive all three times. I had to switch the power off at the wall to reboot.
Any ideas what could be causing this?
Have you tried a hard reboot using the button under the box. You will need to hold it for 30 seconds. It will fully reboot the device. You will need to re add your internet details and Now sign in details. It should hopefully load the latest software for you too.