NowTV box will not connect to local network?

[dickieforever]

how do you return this box

[Andy]

@dickieforever

Welcome to the forum. See here for details on returning a box.

https://help.nowtv.com/article/return-or-replace-now-tv-box-or-accessories

[Jackyn]

Hi - can someone help me???  I am trying to set my Father up with NOWTV to be able to watch Sky Sports in his care home.  Unfortunately the care home WIFI has a log on page which you need to go through and press continue, which is where I believe we are getting the error 014 message from.  I have done all the press home 5 times etc, and it keeps coming up with three green ticks to say it has internet wireless, then it stops and comes up with the error 014.40.  All my father wants to do is watch sky sports, and I cannot help him.  Please can someone tell me how I can get him to be able to watch telly.  He hasn't got very good eyesight so am trying to get it working on a big screen not a laptop.  I have seen from scrolling up and down that some students have had the same problem when trying to use the uni internet.  If I set up a phone hotspot in his room to run it off of, would it then be running off my fathers mobile data?  I do not want him to have a huge bill, when the WIFI is free in the home?  Your help would be greatly appreciated,

[Andy]

@Jackyn

Welcome to the forum. If the care home wifi network is the type where you need to log in via a web page first then this won't work with the NOW TV box, it will look as if it's connected but it's not actually authenticated. If you try and tether to a phone then your father's mobile data allowance will be used, and NOW TV does draw a lot of data.

If the care home wifi is http-based authentication then a Roku device such as the Roku Express should work via their Hotel and Dorm Connect feature - check with the care home first to make sure.

[irenedowse]

unable to connect to virgin super hub keep getting code 014

[schnapps]

@irenedowse

Have you tried these instructions from the guide linked below ?

https://help.nowtv.com/article/error-code-014-now-tv-box

[Andy]

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Jackyn wrote:

Hi - can someone help me???  I am trying to set my Father up with NOWTV to be able to watch Sky Sports in his care home.  

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@Jackyn don't know if you still have this issue or you've resolved it, but there is now a hotel and dorm feature on the standard black NOW TV box that allows connections to wifi networks requiring webpage authentication. Have a read of the following help page to see if it might help in your situation

https://help.nowtv.com/article/use-now-tv-device-in-hotel-or-student-accommodation

[elmersattic]

anyone with this problem using a VPN reset your network adapter if still no got update network adapter driver and try again. I have poor internet living in the sticks, my internet disconnects regularly and eventuall error code 14 will flag on my nowtv and will not reconnect until I reset my network adapter. Works everytime

https://www.digitalcitizen.life/how-reset-all-your-windows-10-network-adapters-just-6-clicks

[Kazb1986]

You rule I applied these settings to my box I'm using the new super hub3 from virgin media, wouldn't let me connect to my wireless from the nowtv box and using the ethernet cable it was losing connection and getting it back every couple of minutes kept booting us out of programs and films and hubby couldn't watch a footy match without it constantly booting him spent hours on the phone with virgin media and nothing worked. Just done what you said and it's all connected now working perfect 👍 you rule thankyoy was ready for jumping all over my now TV box lol

[closey62]

I have not used now tv for a year. Can't answer your q.