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Mentor

Re: Now box has frozen

Having the same issue and just spoken to someone on live chat. Apparently it's a problem they're aware of and are fixing it. Nothing to do with our boxes.
Just have to wait and see unfortunately!
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Advocate

Re: Now box has frozen

Did this get fixed? I'm going crazy - actually bought another box to see if that worked - same issue affects the new box too - and customer service is non-existent!!! Surely this is now some sort of trading standards issue. I can't believe the tabloids are not all over this already!!
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Observer

Re: Now box has frozen

Bough box yesterday and it worked. Today when switched tv on box froze and couldn't get tv channels. Have scanned them again and nothing. Have reset to factory reset and nothing. WiFi is connected ok. Getting I player Tec. Help

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Legend 5
Legend 5

Re: Now box has frozen

Hi and welcome to the forum @DawnyD,

 

First things first. Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Advocate

Re: Now box has frozen

It's black box. Not the smart one. Sort this out asap!!
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Advocate

Re: Now box has frozen

my now box is frozen can you help

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Legend 5
Legend 5

Re: Now box has frozen

@chunk 

 

If you turn it over, can you see a Reset button on the underside? 

If so, hold it in for 15-30 seconds to reset the box.


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Advocate

Re: Now box has frozen

If I reset the box will I be involved in technical of resting other things as I not very coputer minded as I think I would sooner cancel my dd if that is going to be the case I have spent that mutch time on this thanks for you help very grstfull. 
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