30-11-2015 12:31
Just came to use my now tv box and the screen is frozen on the homepage, remote is unresponsive and it has a white light on the front of the box, tried new batteries and reseting box but still no joy.
Anyone had this happen to them and if so what can be done to cure it?
Thanks
Paul
19-11-2016 9:09
24-12-2016 24:57
27-09-2017 18:19
Bough box yesterday and it worked. Today when switched tv on box froze and couldn't get tv channels. Have scanned them again and nothing. Have reset to factory reset and nothing. WiFi is connected ok. Getting I player Tec. Help
27-09-2017 18:22
Hi and welcome to the forum @Anonymous User,
First things first. Can you please confirm the model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
Cheers
20-05-2018 15:04
14-11-2019 15:19
my now box is frozen can you help
14-11-2019 23:06
@Anonymous User
If you turn it over, can you see a Reset button on the underside?
If so, hold it in for 15-30 seconds to reset the box.
15-11-2019 13:56