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Hany2209
Mentor

Re: Now box has frozen

Having the same issue and just spoken to someone on live chat. Apparently it's a problem they're aware of and are fixing it. Nothing to do with our boxes.
Just have to wait and see unfortunately!
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Nlspam
Advocate

Re: Now box has frozen

Did this get fixed? I'm going crazy - actually bought another box to see if that worked - same issue affects the new box too - and customer service is non-existent!!! Surely this is now some sort of trading standards issue. I can't believe the tabloids are not all over this already!!
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DawnyD
Observer

Re: Now box has frozen

Bough box yesterday and it worked. Today when switched tv on box froze and couldn't get tv channels. Have scanned them again and nothing. Have reset to factory reset and nothing. WiFi is connected ok. Getting I player Tec. Help

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SeeMoreDigital Legend 5
Legend 5

Re: Now box has frozen

Hi and welcome to the forum @DawnyD,

 

First things first. Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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SuckyRanks
Advocate

Re: Now box has frozen

It's black box. Not the smart one. Sort this out asap!!
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chunk
Advocate

Re: Now box has frozen

my now box is frozen can you help

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RoyB Legend 5
Legend 5

Re: Now box has frozen

@chunk 

 

If you turn it over, can you see a Reset button on the underside? 

If so, hold it in for 15-30 seconds to reset the box.


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chunk
Advocate

Re: Now box has frozen

If I reset the box will I be involved in technical of resting other things as I not very coputer minded as I think I would sooner cancel my dd if that is going to be the case I have spent that mutch time on this thanks for you help very grstfull. 
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