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- My now tv box cant connect to my local network
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Anonymous User
Not applicable
07-11-2013 11:54
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The light just comes up red when trying to connect and then fails. Is it a problem that its a virgin media router? I have the password right and it does connect to the router just not to the local network help.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable
07-11-2013 13:01 - edited 07-11-2013 13:01
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Lots of people have experienced problems with Virgin Hubs
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.
You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.
Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.
You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.
Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.
- Awesome gem of info !!
- Get in! Sky virgin conspiracy
- I have Virginia and this works
- Thank was about to throw little whie box across the room
- Was about to give up but then found this. Many thanks!
- Worked brilliantly! Thanks very much!
- you have to do it quick though. I was doing it to slow at first but it worked when I speeded up.
257 REPLIES 257
Anonymous User
Not applicable
04-06-2015 18:06
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@Anonymous User wrote:HI @Anonymous User
Thank you for your detailed post.
We're currently looking into this with our technical team and I will pass your information over to them as well.
Just to be clear - changing your wireless channel from 11 to 1 works?
Birgit
NOW TV Team
Hi Birgit-R,
Yes it works, and its the ONLY thing that works.....
Anonymous User
Not applicable
05-06-2015 15:40
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Thanks for the clarification @Anonymous User
I have passed the details over to the tech guys and will get back to you as soon as they have new info.
Birgit
NOW TV team
Anonymous User
Not applicable
19-10-2015 20:27
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Thanks alot did the trick
Anonymous User
Not applicable
09-12-2015 16:20
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Ive followed all suggestions but the programme comes and goes all the time impossible to follow. The light on the box is whiteish. All signals for router etc come up green. Have even reset the lot.
Anonymous User
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09-12-2015 17:04
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No t sure about this my friend, have you been on line and looked at U tube
trouble shooting clips, normaly can be a big help.
trouble shooting clips, normaly can be a big help.
Anonymous User
Not applicable
12-12-2015 21:37
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Hi @Anonymous User,
Sorry to hear this.
Just to be clear; your NOW TV Box connects to the interent but has trouble playing content?
If that's correct, what are you trying to watch?
Thanks,
Rich
The NOW TV Team
Anonymous User
Not applicable
14-12-2015 19:49
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Both tvs have signals with wifi. But a notice comes up all the time....something went wrong...this is a temporary. ......
However it still doesn't work !!!!!!
Why??
The fact that the sky thing on the wall outside has broken --should not upset the now/smart tv --should it??
However it still doesn't work !!!!!!
Why??
The fact that the sky thing on the wall outside has broken --should not upset the now/smart tv --should it??
Anonymous User
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13-12-2015 13:51
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I can connect to my local network
Have turned router on and off and done the suggestions with the remote
anything else you suggest?
Anonymous User
Not applicable
13-12-2015 21:06
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look at you tube, they have answers to most problems
Anonymous User
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27-12-2015 15:35
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Hi I'm having the same problem in on the platform secret screen but I only have one bar and only half of it is green and it won't let me click on the disable network pings
