27-12-2020 13:29
Keep getting error message 'Unable to connect to wireless network' . Now TV unusable. Laptop is working fine i.e connected to the internet . Please help.
27-12-2020 13:36
@Anonymous User
Hey FM
Check out my post to Victoria here:
https://community.nowtv.com/t5/Off-Topic-Chat/Changed-password/m-p/551244/highlight/true#M18571
Now TV's help should be able to sort you out.
UK Bob
27-12-2020 14:04
Thanks for trying to help. Can't find specific question in help. Live chat doesn't work.
27-12-2020 14:34
@Anonymous User
Hey FM
I just checked Chat online at it's working fine, did you press the right buttons or are you using a browser that doesn't completely work with this web-site?
Look, you've got press the "How to get in touch" button then select in the Live Chat options that appear, which is TV or Broadband & Calls and finally click Chat online, it does work and they're not busy at the moment.
UK Bob
27-12-2020 15:02
All I can see is 'Get in touch quicker' not 'how to get in touch'.
27-12-2020 15:08 - edited 27-12-2020 15:10
@Anonymous User near the bottom, little blue down arrow. Click it, select broadband or TV (whichever is relevant) and then the button should go green. Click it to open chat.
27-12-2020 15:13
Just opened chat. Error message -
Hmmm – it looks like there’s a connection problem at the moment.
27-12-2020 15:22 - edited 27-12-2020 15:23
@Anonymous User things to try of you can't get through to live chat
Power down the NowTV box and your router, wait one minute and then turn your router back on. Once the router has done a complete start up turn on the NowTV box and see if it finds the network.
If it doesn't, go to settings, network settings and register the device in your network again. Make sure you've correctly selected wireless or Ethernet depending on what you use.
27-12-2020 15:33
The network is found. It just won't connect.
27-12-2020 15:39
@Anonymous User have you restarted the router? It just might be that it can assign an IP address. This is normally sorted by restarting the router.