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Anonymous User
Not applicable
11-09-2015 18:52
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Now TV freezing
After reseting and reconnecting to Internet my now TV box prompts a software update. Which it does successfully 100%. Then the screen freezes and can not do anything at all except reset. . Ggrrrrr helpppp
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Anonymous User
Not applicable
19-11-2016 9:21
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Help our now TV box keeps freezing on the home screen I've tried resetting it but still freezes and it works on the other devices. Also nothing to do with WiFi .Don't know if it's the global network but if it is we should get a month free.
dr_necessitor
Elite
19-11-2016 9:21
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Anonymous User
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19-11-2016 9:23
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Mine is the same only got it yesterday not impressed..
Anonymous User
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19-11-2016 9:24
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I have the same problem this morning.
I haven't run an update, although that's not to say it automatically hasn't done one.
As soon as it gets to the starting screen with "Home", "Best of Catch Up" menu etc the box freezes. I have tried (numerous times) powering off and restarting, as well as hard resets, to still be freezing at the same point. I have also tried rebooting my router too. No other connected devices have issues and work fine.
I haven't run an update, although that's not to say it automatically hasn't done one.
As soon as it gets to the starting screen with "Home", "Best of Catch Up" menu etc the box freezes. I have tried (numerous times) powering off and restarting, as well as hard resets, to still be freezing at the same point. I have also tried rebooting my router too. No other connected devices have issues and work fine.
Anonymous User
Not applicable
19-11-2016 9:25
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Have you tried my work around above?
4268
Legend 5
19-11-2016 9:27
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@Anonymous User @Anonymous User @Anonymous User are you using a roku box or a now box? If you are using a Roku box could be useful info for the tech teams which can be flagged to @Anonymous User who put on the forum update.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable
19-11-2016 9:29
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It is all now tv boxes as far as I am aware. I would guess that there is some invalid JSON or XML being sent to the home page causing an exception.
Anonymous User
Not applicable
19-11-2016 9:29
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Stuck on home page
Anonymous User
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19-11-2016 9:32
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Issues Logging into NOW TV Boxes 19/11/2016 Options 19-11-2016 08:59
We're aware of an issue that may be affecting customers logging into NOW TV Boxes. Our technical teams are looking into this issue right now and will work to get things back up and running as soon as possible. We'll post more information here when we have an update. If you would like to be emailed when there is an update, click "Topic Options" at the top of this post, then "Subscribe".
Anonymous User
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19-11-2016 9:43
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Woke up this morning went to put the now tv box on so my son can watch his favourite programme .but to my surprise the black box which we have only had for 6 weeks will not load up
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