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Michelle2
Advocate
‎15-04-2022 13:01

Black Now TV box resetting

Recently whilst watching TV the black Now TV box switches to the Now TV screen, does this several times then might work for a minute then do it again. I've noticed the light at the front of the box illuminates brighter than is normal, before going back to the Now TV screen, not sure if that means anything?

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1 Reply
gavs82008
Legend 5
Legend 5
‎15-04-2022 13:12

@Michelle2 

Ensure the box is fully updated

Try unplugging the router for a few minutes 

Worst case set the box back to factory settings

 

https://help.nowtv.com/article/troubleshooting-now-box-stick

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
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