Hi @Anonymous User
Normally with a rolling NOW monthly offer you need to cancel it in the last 30 days before it goes back to full price.
What Membership offer do you have for a £1 and when was the offer date suppose to end ?
Otherwise if you cancel the offer for example month 1, month 2 etc and still have more than 30 days remaining before the full price renewal date, then you will lose the remaining months of that offer deal.
Did you cancel the £1 per month offer during the last 30 days when the offer is about to expire ?
Where it sounds to me you are going through the cancel process and NOW are offering you a new retention offer of £2.99 per month to stay that would replace the better offer of a £1 you are currently on.
These retention offers normally start on your next scheduled payment date.
Or did you get an email from NOW about the £2.99 offer and is it the same Membership ie Entertainment or Cinema ?
Without seeing all the information (which i won't be able to do being a fellow customer) there is a possibility i might be wrong.
Or you have two NOW accounts and the £2.99 offer is for the other account ?
Or the £1 offer is for Entertainment Membership for example and the new offer is for Cinema Membership or vice versa.
When you go to My Membership on here what does it say under the £1 offer and what date can you watch up to if you have cancelled (if you click on the drop down arrow underneath the Membership it should expand the information).
And if you have already cancelled does the "you can watch up to date" stack up on the date the existing £1 ends ?
Also is there an option to undo the cancellation next to £1 Membership.
It might be a good idea to get in touch with live chat who will be able to pull up your Membership on their computer and can look.at your current £1 deal and the new £2.99 deal offered.
Personally i have never come across a new offer given to me by NOW whilst i was either on an existing offer or had an active Membership of the same type of the new offer (apart from going through the cancellation steps on screen and getting a retention discounted offer in the last 30 days of my existing offer coming to an end).
Do you need a link for NOW live Chat to contact them ?
