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Anonymous User
Not applicable

‎18-11-2018 24:48

Broken stick

My tv stick arrived broken so I’ve been unable to use can’t find a way to get a refund or replacement can anybody help 

 

thank you 🙂 

0
3 REPLIES 3
Anonymous User
Not applicable

‎10-12-2019 17:34

My stick worked at first but was very wobbly. I subscribed to few things but have had to stop payment as the stick will not stay in tv. Due to bad movement while stick is in, The connection has stopped. If Now want me to carry on subscription I need a new smart stick.

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gavs82008
Legend 5
Legend 5

‎11-12-2019 8:28

In response to Anonymous User's comment

@Anonymous User 

When I use the stick for traveling I always use a HDMI extension lead. I suggest you do the same. 

FYI that I do not work for NOW, just a NOW customer trying to help
0
gavs82008
Legend 5
Legend 5

‎11-12-2019 8:27

@Anonymous User 

Head onto Live chat (assuming you bought the stick from Now TV)

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0