@Eric
Please do not post ANY personal information on here as it’s a breach of GDPR and forum rules. Speaking of the forum, it is never monitored by broadband support so you must get in touch via phone.
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
FYI that I do not work for NOW, just a NOW customer trying to help
