@JWEISS
If you needed an engineer visit it is unlikely this can be done by yourself. NOW don't have any engineers, they fully rely on OpenReach.
Call the broadband team to get anything sorted with broadband.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help