The smart box was the first and only box where it had an aerial connection.
Like I mentioned your best bet is to have a look on Amazon to see if you can find one there.
@Anonymous User @Anonymous User
A suggestion is to ensure software and app is fully updated.
Another suggestion is to set the box to factory settings as this often squashes bugs on the system.
Then worst case to report the fault directly with Now TV by either Live chat
Just make sure to click “chat online” within the green box
Or send an email to the address found in the picture below
The more I look into it, the more I think it is the London Live channel itself, I have two of the Now TV/Freeview boxes, its the same on both, they are both completely up to date, the other stations that are on channel 35 are fine, Sony, Sony Movies, etc
This is most likely an issue with the channel itself, or your local Freeview Transmitter. I’d suggest contacting London Live so they can look into it, unfortunately it’s nothing to do with Now TV.
Is this relating to the BBC channel?
As a suggestion you can always watch the channel on the iPlayer?