This is one of the things that makes me hesitate recommending Now TV to people.
I can understand the 4 device limit but the one change a month rule comes out of The Ark and firmly shows Now TV's old school pay TV attitude to its customers.
To give an example I bought one of these new smart boxes last week, I was so impressed with it I bought another to go into a second room, but because I had already made one change to my device list this month I had to go cap in hand on the imho well hidden live chat to be allowed to set up the second new box, I can't remember the exact wording but after 20 or so minutes I got a condescending message along the lines of "You're very lucky, just this one time my manager has let me make an exception for you and allowed me to let you make another change"!
Most people I know would have given up at not being able to set up the new box and taken it back to the store for a refund let alone gone through the rigmarole of finding the live chat service on the website.
I should have been allowed to add and remove as many devices I wanted to as long as I didn't exceed the 4 device limit in order to find out which works the best rather than just being able to make one change then having to wait up to a month to make another change, as I said most people I know would give up on it when they experience a problem rather than jump through the unnecessary hoops presented to customers at the moment.
If Sky really wants to compete in the online space with the likes of Amazon and Netflix they need to make it much easier for the ordinary Joe to use the service.
