Account details: Oops – something went wrong Please wait a moment and try again.

[Anonymous User]

New user:

I make my first account, on nowtv.com, yesterday (24.11.2017)

Still I receive this massage, when I go to ( My Account : Account details )

red warning notice:

“Oops – something went wrong

Please wait a moment and try again.”

On the smart box the massage is similar

Regards:

new user

[Andy]

@Anonymous User

Welcome to the forum. One reason you get that message is if you've logged in with the wrong username or the account isn't fully set up for NOW TV. 

Check cks your browser isn't logging you into an old Sky ID automatically by mistake.

If you are sure you're logging in with the correct username, did you fully setup the account with your payment details etc? If not, try going to http://www.nowtv.com/promo/activate and clicking complete your setup.

[Anonymous User]

I try to finish my profile , but no, every time, something is not right
My credit card is ok, I follow step by step,

[Andy]

@Anonymous User might be worth having a word with live chat to see if they can help you make sure your account is properly set up.

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for the button)