Sorry an unknown error occurred.

[Anonymous User]

So, I have a NOWTV account that I occasionally get sports passes for and use no problem, but I figured I'd get a box and crack on with some TV. So now I have got a NOWTV box (black) and I tried logging in after the software update, met with the old 'Sorry an unknown error occured. Please reenter your username and password.' chestnut. 

Tried making a new account - didn't work.
Tried resetting the box - didn't work.

Tried both accounts - didn't work.
Tried resetting the router - didn't work.
Retried both accounts - didn't work.

I have since successfully logged in to both accounts via the laptop. I am on Sky broadband, and I bought the box from Asda.

Any advice?

[Anonymous User]

I have the same problem. Think we've been cheated

[Anonymous User]

Hi @Anonymous User @Anonymous User

Thanks for your posts.

Very sorry to hear that 😞

Can you give us your NOW TV Box serial numbers?

@Anonymous User - have you tried the same steps as @Anonymous User did? If not, please do and let us know what the outcome is.

Birgit

NOW TV Team

[Anonymous User]

Hi,

So as I start replying, it bursts into life for me - typical! If there's any further issues ill send you the serial number.

Cheers!

[Anonymous User]

Thank you @Anonymous User for letting me know.

Very sorry about that 😞

Birgit

NOW TV Team