20-06-2020 14:36
Hi, can anyone help with my problem trying to watch movies. Movie starts but picture will randomly
go black but sound still playing. Any suggestions?
Solved! Go to Solution.
20-06-2020 14:44 - edited 20-06-2020 14:46
Hi @Anonymous User
First thing i would try is a different HDMI cable, then if that doesn't work try another HDMI port on your television.
Also, perhaps try changing the Display setting on the NowTV box from Auto to 1080p, then 720p to see if that makes a difference.
Should you be using an external HDMI switch box, then bypass it and plug the box directly into your television HDMI port.
If the fault is still happening, try temporary testing the box on another television.
20-06-2020 14:44 - edited 20-06-2020 14:46
Hi @Anonymous User
First thing i would try is a different HDMI cable, then if that doesn't work try another HDMI port on your television.
Also, perhaps try changing the Display setting on the NowTV box from Auto to 1080p, then 720p to see if that makes a difference.
Should you be using an external HDMI switch box, then bypass it and plug the box directly into your television HDMI port.
If the fault is still happening, try temporary testing the box on another television.
20-06-2020 16:21
Not worked, picture still keeps cutting out. Driving me crazy now trying to watch a movie.
20-06-2020 16:24
Did you try the box on another television if you have a second TV in the home ?
Apart from that see if anything in this trouble shooting guide helps.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick