15-12-2016 13:35
I am having an issue on both the black boxes that i have (but not the white boxes) .
After playing a film or tv episode if i attempt to play a second film or tv episode i get the swilry colours waiting animation and it will not play the second thing; i need to exit out of the Now TV app to the customised "Roku" main menu, (normlaly hit home button then now tv button again) and then back to the film or show and it plays perfectly.
The palyback quality is perfect both before and after and one box is on wired and the other is wirelss; so is not an internet or bandwidth issue?
Any advice would be appricated as it is starting to drive us mad!
J
12-01-2017 14:48
I am going to call them and see what I can get, I have been meaning to but now I want the V6 box and to have it they'll need to upgrade my hub and broadband speed....we'll see how I get on
Yes I felt the same as you re Westworld, I was a bit bored with it until the last couple of eps where we started finding things out. I am a bit impatient with the whole slow burner thing.
12-01-2017 20:41
Hi Lindzi I had the early mk1 hub myself they refused to replace it unless I upgraded my package which I was not prepared to do, they did however eventually send me the Hub 3 FOC.
Much better piece of kit ignore all the bad reports you will find about it on the web
Personally I think their TV along with Sky is very overpriced so these days it is freesat & Now tv.
Can`t fault Virgin broardband though providing you re negotiate the price with them on a regular basis.
13-01-2017 9:38
Thanks for the tip @Anonymous User
I have the full house tv package but still on lowest broadband speed and have an very old V+ box, if they do not do something for me I will have to sort out a TV ariel and just have freeview and Now TV.
We'll see how I go, I have never contacted them to moan but it is time to give it a go I think.
13-01-2017 10:39
Hi @Lindzi
Just a note to add to any bargaining power that you might need, I'm with Sky and I'm really happy with them......I know, I know, others will say that they are rubbish but this isn't about "My Router's better than yours", it's just a bit of info.
I am on "Unlimited Broadband" and I've just done a speed test....20.91 mbps "Down" and 2.40 mbps "Down". That's more than enough for what I need and you get a nice,new, shiny black router into the bargain.
I am also on the "Skytalk Anytime" package which gives me line rental and free calls, 24 hours a day to any landline....If I want to call a mobile number, I use my mobile to do it.
The package for the two costs me £35.40 per month and it's, pretty much, fixed price as the only chargeable calls would be to a mobile and I work around that.
If you have any bother with them, the call centre is in Newcastle and, the twice that I have used them (In 5 years) they have been great.
I couple this to my NowTV boxes and (For Freeview recording) a Humax PVR....To be honest, I actually watch Freeview through the Humax, just for the "Pause" feature and I love it.
It sounds like you would need to get an external aerial fitted and (locally) that costs between £50 and £70.
I don't know what your "Full House Package" costs with Virgin but if you could use any of the above info to bargain with them, then I hope it helps.
Now then...Go get 'em Lindzi !!
13-01-2017 10:45
Whoops!....I meant to say 20.91 mbps "Down" and 2.40 mbps "UP" ......As per usual, I don't know my head from my backside (That's the cleaned up version)
13-01-2017 10:48
Hi @Anonymous User
Thank you for all the info! The ariel thing is a bit of an issue as I live in a ground floor flat and property is a 3 storey house.....I wonder how they would get up there?! I expect it would put the price up no matter how they did it ? I am not allowed a Sky dish as it is not allowed under my lease so I couldn't have Sky TV....although Virgin don't know that do they
Good bit of bargaining info that you gave me too, I can quote some figures and I'll check Sky website and see if I can get some direct comparisons to quote as well.
You'll miss though when I am not on here moaning about 'continue watching'
13-01-2017 11:13
Hi @Lindzi
The ground floor flat in a 3 storey building thing, could be a problem.....Have the other residents got aerials? (Quick scurry outside to check the roof needed ) You say that you are not allowed a Sky Dish and I do know that a lot of properties (especially newer ones) aren't allowed external aerials either, they have to put them in the loft. There are some good indoor digital aerials about and a look at some of the reviews on Amazon about them, might help but it's really a bit "Hit and Miss" as it all depends on your individual area/house/room for the best reception with those.
If you can, an external or loft aerial is best but as you say, Virgin don't need to know anything about that do they?
Just to clear things up, I don't have a dish either, I'm only with Sky on their "Unlimited Broadband and Skytalk Anytime" package and I like it!
I would miss you if you weren't here, Lindzi but as for your moaning.....I'm sure that both you and I can find other things to do that about, can't we? ......Now then, you mentioned "Continue Watching"..........
Take care, Lindzi
13-01-2017 11:34 - edited 13-01-2017 11:36
Just a couple of other points that I've just thought of @Lindzi
A local Aerial Fitter will know the area where you live and will have no problem getting up the extra storey on your building with extension ladders, if you need an aerial and shouldn't charge you extra for it. Another thing is, have you got an aerial outlet socket in your room? If you have it will be in the corner, near the window, by the double electric socket. Some Flats have a "Communal aerial" fitted with feeds to each flat channelled into the walls...You never know!
If you do change ISP's then I remember that the change to Sky (From AOL...Remember them?...Nightmare! ) was great, they kept all their promises of change over dates and made the transition really easy. Many other companies will be the same but I have heard a few horror stories about certain, cough, "household names", cough, when it comes to customer services and change overs.
I hope that you get sorted, one way or another, Lindzi....TTFN