Device Issue: reboot after each show/film

[Anonymous User]

I am having an issue on both the black boxes that i have (but not the white boxes) .

After playing a film or tv episode if i attempt to play a second film or tv episode i get the swilry colours waiting animation and it will not play the second thing; i need to exit out of the Now TV app to the customised "Roku" main menu, (normlaly hit home button then now tv button again) and then back to the film or show and it plays perfectly.

The palyback quality is perfect both before and after and one box is on wired and the other is wirelss; so is not an internet or bandwidth issue?

Any advice would be appricated as it is starting to drive us mad!

J

[Anonymous User]

Hi @Anonymous User and welcome to the board. 

This problem that you are having sounds exactly like @Lindzi has described.  She has been driven bonkers by it and has tried updating her Black Box and also using the Samsung (I think) App....All to no avail, I'm afraid.

We have reported this, a few times as it happens to NowTV and they are supposed to be working on it...Not that that helps Lindzi or yourself...Sorry. 

What is interesting and might help the Boffins come up with an answer is that you don't get the same problem on your White Boxes. 

If it helps, I don't think that it is just you....Lindzi (Hi there, Lindzi ) might be able to tell you more than I can because, as I've said many times, this problem has me baffled!

It is a problem that needs sorting soon as it must be really annoying.

I'm sorry that I'm not the bringer of good news but like I say, NowTV know about it.

All the best! 

[Lindzi]

Hi @Anonymous User & @Anonymous User

My black box and Samsung app does this if I want to continue watching the next episode of the same series, it will let me go from one box set to another without having to hit the home button and then back into NowTV. I think your situation must be even more irritating than mine!

I do find NowTV great for content but it has so many of these 'buggy' type things that can just drive you nuts. Why it affects some and not others is also a mystery to me as well! As @Anonymous User mentioned I have even tried the Samsung TV app and that didn't work for me either.

I am hoping that the NowTV folks will fulfil their promise and look into it, but it has been radio silence for a while now and no update on our previous posts as far as I have seen.

[Lindzi]

@Anonymous User

So this evening my box is now doing exactly what yours is doing....having to go to home screen to watch something new

This is an absolute joke, sort it out please NowTV as this is going from bad to worse. If you can't get continue watching to work just bin it and go back to 'recently watched'

@Anonymous User can you actually believe it! I am sooo annoyed!

Aaaaand breathe

[Anonymous User]

You are not alone I have been having exactly the same problem for the last few weeks, even tried swapping the black box but to no avail, this has only started happening recently so obviously related to a software update. 

[SeeMoreDigital]

How odd... 

I watched 'Legends Of Tomorrow' on Sky 1 and switched to 'Blindspot' on Sky Living without any issues. And now I've just flicked over to 'The Young Pope' on Sky Atlantic... All without issue...

[Lindzi]

@SeeMoreDigital 

It is odd, I've not be able to use continue watching since Oct/Nov time, if I chose watch now I got the circles of doom but this evening it's gone one step further. 

Just want NowTV to look into it really and give some feed back as I suspect it's not being looked into at all. 

I thought it was the box but the samsung app did the same. I don't understand how it works for some and not others.

[Anonymous User]

Out of curiosity I am using the Virgin black super hub are others with the problem using the same ?

[Lindzi]

@Anonymous User yes me too

[Anonymous User]

That`s interesting  Lindzi I wonder if that could be the common denominator time will tell, hopefully now this thread is growing a few more people who have the problem will join the conversation.