05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
11-06-2014 19:02
@Anonymous User try this page on a PC/laptop
http://www.nowtv.com/promo/activate
25-12-2014 10:14
25-12-2014 11:56
Hi @Anonymous User
Thanks for getting in touch.
Are you using the NOW TV Box or any other device that is linked to your TV?
Regards,
Birgit
NOW TV Team
11-01-2015 16:15
I'm trying to log in, it recognises my password then states sign in unsuccesful
11-01-2015 16:38
@Anonymous User wrote:I'm trying to log in, it recognises my password then states sign in unsuccesful
Hi @Anonymous User
This might be caused by one of two things
You don't have multiple NowTV accounts. Do you?
To reset your password Go Here
If you're a brand-new customer make sure you have finished all the steps in this Help topic by using a PC
Hope that helps
11-01-2015 16:41
Hi @Anonymous User
Sorry to hear this.
Are you able to sign into any other device?
Can you please sign into a PC/Laptop and try to play content?
Once you have done this can you then try to sign into your NOW TV Box.
Thanks,
Karl
NOW TV Team
16-08-2014 13:10
just bought new box account all done on oline but will not let me in to box as account not activeated any help
16-08-2014 13:56
Hi ant19666666,
Thanks for getting in touch.
Sorry about that, I would recommend to come to Chat to get this looked in to.
Here's a direct link: http://bit.ly/1kJgmdP
Kind regards,
Birgit
NOW TV Team
16-08-2014 18:04
16-08-2014 19:03
Hi Eveshambaggy,
Thanks for posting.
Can I ask if you're getting a message when trying to sign in?
Are you trying to use the same account details for your NOW TV and Sky account?
Regards
Ranj
NOW TV Team