05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
17-06-2017 15:17
17-06-2017 15:22
17-06-2017 15:25
11-08-2017 24:54 - edited 11-08-2017 24:55
BEEN TRYING FOR HOURS !
I have signed in here using my user name and password but via tv and now tv box, it keeps saying my password and user name details are incorrect, when i quite clearly have typed in the correct ones. I have been trying for a couple hours
really fed up
11-08-2017 7:22
@Anonymous User try simplifying your password see if that makes a difference.
11-08-2017 8:45
Hi @Anonymous User,
Before you do anything else I suggest you re-boot your router (and ethernet switches), as it often helps resolve de-synchronising (data packet) errors, clears RAM build-up errors and even static build-up that can cause 'switching' errors!
The standard practice is to disconnect the devices power for around 30 seconds before reconnecting.
Cheers
11-08-2017 12:44
19-08-2017 13:46
I am having the same problem and I am using it for the first time! Looks like I won't be subscribing. I have tried everything included reset, changing password, using my account name!!
11-04-2018 22:07