15-08-2013 14:04
Solved! Go to Solution.
15-08-2013 15:03
Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
Thanks.
Char
NOW TV Team
27-02-2017 14:19
Ok, I had similar issues after resetting my now smart tv box. Has anybody tried holding down the now tv button on their remote for about 5 secs? It apoeared to work for me!
10-10-2017 9:54
05-03-2018 21:21
05-03-2018 21:46
@Anonymous User Welcome to the forum. If you have an iPhone try the NOW TV app on there, it can act as a remote for your box. If you have an Android phone you can try the Roku remote app instead.
Not sure why your box is behaving like that, but try a forced software update to see if it helps (assuming the remote will work to let you do it).
Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
If done correctly a Secret Screen will appear (if it doesn't, press Home to go back to the start and then try again). Choose Update software and allow it to run (even if it reports the same version as you already have).
05-03-2018 21:58
09-03-2018 19:03
09-05-2018 15:02